FeliceBet Casino

FeliceBet Casino is licensed by the Anjouan Gaming Board and operated by Next Global Era Limited. Payment method selection can vary depending on the player's location. A notable payment term is that deposits must be wagered at least 5 times before a withdrawal can be requested; failing to do so triggers an 8% withdrawal fee with a minimum charge of €4, a less player-friendly setup than casinos with no dormancy or early-withdrawal fees.

The minimum withdrawal amount is €10 per transaction. Maximum withdrawal is capped at €5,000 for players whose balance is at least 10 times larger than their total deposits, or €10,000 otherwise, within an overall documented limit of €10,000 per month. Pending time runs 1-5 days, after which e-wallet withdrawals typically clear within 0-24 hours, bank transfers take 3-7 days, and card payments take 1-5 days. Weekend cashouts are not available, and no progressive jackpots are offered.

Payment support covers 14 deposit and withdrawal methods, including major cards, Paysafecard, MiFinity, Skrill, Neteller, bank wire transfer, and a modest range of cryptocurrencies (Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, USD Coin, Ripple), with no deposit or withdrawal fees stated beyond the wagering-related fee noted above. Currency support is unusually broad, spanning more than 40 fiat currencies from around the world, including less commonly supported ones like Nigerian naira, Moroccan dirham, and Vietnamese dong, alongside the standard cryptocurrencies.

The game library includes 48 providers, such as Pragmatic Play, NetEnt, Evolution Gaming, Nolimit City, Hacksaw Gaming, Big Time Gaming and Push Gaming, spanning online slots (with demo play available), table games, and live casino games, notably featuring Evolution and Vivo for live dealer titles and Wazdan, Betsoft, 3 Oaks Gaming and Playson among other studios. RTP is not publicly audited, and games are not documented as independently RNG tested.

Customer support runs 24/7 via live chat, accessed through a chat icon that shows the live queue position. During testing, the queue included 10 people ahead, resulting in about a 15-minute wait; once connected, the agent was described as friendly but not especially responsive, giving generic rather than specific answers. Players struggling to resolve issues can also submit a complaint through relevant third-party dispute resolution channels. No dedicated FAQ section is documented.

On responsible gambling, only a self-assessment test and self-exclusion are available, a genuinely limited toolkit. Deposit limit, wager limit, loss limit, session/time limit, cool-off/time-out and reality check tools are all absent. Notably, the self-exclusion process itself is cumbersome: it requires contacting customer service and can take up to 10 business days to process, an unusually long wait for what is meant to be a protective measure. The casino does not participate in a self-exclusion register.