Rakoo Casino

Rakoo Casino was established in 2023 and is operated by FairGame G.P N.V. According to the supplied information, it is licensed by the Curacao Gaming Control Board. The casino has an expert rating of 7.3 out of 10 and a player rating of 7.7 out of 10 based on 16 reviews. Two complaints are listed, with an average complaint response time of two days.

The casino is available in English and German and supports instant-play casino gaming, live casino games, mobile play and cryptocurrency payments. Players can register and play from smartphones, tablets and desktop devices. The supplied review also states that web users can install the casino to their desktop for quicker access.

The featured welcome bonus is 100% up to €/$6,000 plus 100 bonus spins. The supplied information does not state the minimum qualifying deposit or wagering requirement for this specific welcome offer, so these details cannot be confirmed from the provided material.

Rakoo also operates a loyalty program. Players increase their rank by playing eligible games, with additional bonuses and opportunities becoming available as they progress through the loyalty levels.

The casino supports a broad selection of fiat and cryptocurrency payment methods. Deposit options include MasterCard, AstroPay Card, Neteller, Skrill, Jeton, CashtoCode, Flexepin, bank transfer, Rapid Transfer, eZeeWallet, Neosurf, PayOp, Revolut, instant bank transfer, Paysafecard and Pix. Cryptocurrency options include Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple and Dogecoin. No deposit fees are listed.

The general payment information states that the minimum deposit is €20 and the minimum withdrawal is €30. Withdrawal methods include bank transfer, Visa, MasterCard, AstroPay Card, Skrill, eZeeWallet, Jeton and several cryptocurrencies. No withdrawal fees are listed.

Players can withdraw up to €5,000 per day, €10,000 per week and €30,000 per month. A maximum of three withdrawal requests can be pending simultaneously. The casino aims to process withdrawals within three business days, while its finance department operates from 6 am to 5 pm GMT, Monday through Friday.

The detailed payment data lists a pending time of 0-72 hours. Once processed, e-wallet withdrawals are listed at 0-1 hours, while bank transfers and card payments generally take 3-5 days. Weekend cashouts are unavailable.

Supported fiat currencies include euros, US dollars, Australian dollars, New Zealand dollars, Canadian dollars, Norwegian kroner, Polish zlotys and Brazilian reals. Although cryptocurrency payment methods are supported, the supplied currencies list does not separately identify cryptocurrencies as account currencies.

In addition to its welcome offer, Rakoo lists recurring promotions. Players can receive up to 100 bonus spins on Mondays with a €20 minimum deposit. The supplied data does not state the number of spins awarded at each qualifying level or a wagering requirement for this promotion.

A Friday reload promotion provides 50% up to €/$6,000 with a €40 minimum deposit and a 40x bonus wagering requirement. A Tuesday cashback promotion offers 15% cashback with a 3x bonus wagering requirement. No maximum cashout is stated for the cashback offer.

Rakoo has a large game catalogue featuring more than 70 software providers. Its selection includes online slots, Megaways games, table games, live casino titles and, in eligible countries, Bonus Buy games. New slot releases are also added to the lobby.

The games lobby allows players to browse supported providers and see how many games are available from each one. A search feature can be used to locate individual games and providers. Outside the slots catalogue, players can access various table games and a dedicated live casino.

The provider list includes major studios such as NetEnt, Evolution Gaming, Pragmatic Play, Play'n GO, Playtech, Games Global, Big Time Gaming, Relax Gaming, Red Tiger Gaming, Nolimit City, Hacksaw Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Playson, BGaming, Spribe, Evoplay, Ezugi, Habanero, Booming Games and Pocket Games Soft, alongside many other studios.

Live casino content includes providers such as Evolution Gaming and VIVO Gaming. The supplied general review also specifically mentions Pragmatic Play Live, although the detailed provider list identifies Pragmatic Play without separately identifying its live division.

The detailed game information states that RTP is not publicly audited and RNG testing is listed as unavailable. Progressive jackpots and game-history functionality are also marked as unavailable.

The supplied general responsible-gambling description says that Rakoo provides Personal Limits that can be used for deposits, losses, wagers and session time. It also states that players can set cooling-off and self-exclusion limits. However, the detailed responsible-gambling table marks deposit, wager, loss, session and cool-off/time-out tools as unavailable while listing only self-exclusion as available. The supplied information therefore contains a discrepancy regarding the availability of these player-protection tools.

Self-exclusion is confirmed as available in the detailed data, and the general description says players can also request self-exclusion by emailing the casino. Reality Check, self-assessment, withdrawal-lock and external self-exclusion-register participation are all listed as unavailable.

Customer support is available through live chat and email. Live chat operates 24/7, and the supplied review reports that testing resulted in an immediate connection to a friendly and professional customer-service agent. Email support is available at support@rakoocasino.com. No FAQ section is listed.